Pricing, Warranty & Terms

1. Diagnostic & Visit Charge

All prices are in Indian Rupees and include GST where applicable. A GST invoice is issued for every payment.

2. How a Repair Works

• Contact us by phone or WhatsApp and describe the fault.
• Diagnosis — a technician visits your home or you bring the device to our shop. The diagnostic charge above applies.
• Quote — you receive the exact repair cost, parts required and expected time.
• Approval — the repair proceeds only after you approve the quote. Some repairs are completed on the spot; others require the device to be taken to our workshop, in which case you receive a receipt listing the device, model and serial number.
• Payment — the balance is paid on completion and delivery, by cash, UPI or bank transfer.

3. Repair Warranty

Every repair carried out by Braviaa Services is covered by a 30-day warranty from the date of delivery, on the specific fault repaired and the parts we replaced.

• If the same fault reappears within 30 days, we will re-inspect and rectify it at no additional labour charge.
• The warranty does not cover a different fault, physical damage, liquid damage, power-surge damage, or damage caused by tampering, opening or repair by another party after our service.
• Your original invoice is required for any warranty claim.

4. Cancellation & Refunds

• You may cancel a home visit free of charge at any time before the technician has set out.
• If you decide not to proceed after diagnosis, only the diagnostic charge is payable; no repair charges apply.
• If a repair we have been paid for cannot be completed, the repair charge (excluding the diagnostic charge) is refunded in full within 7 working days.
• Advance payments collected for spare parts are refunded if the part cannot be sourced.

5. Devices Left for Repair

Devices left at our workshop are stored securely and returned on completion. Please collect your device within 30 days of being informed that it is ready; we will remind you before that period ends.

6. Business Details

7. Questions or Complaints

If anything about a repair is not right, contact us on the numbers above. Complaints are acknowledged within one working day. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.